Shipping

We deliver our products* all over the Republic of Ireland. Our standard delivery time is 2-4 working days. Delivery of items requiring our Nugo Delivery Service is 5 - 10 Working Days. In Areas in Southern, Western or rural Midland Ireland, Delivery of items requiring our Nugo Delivery Service may take up to 14 working days. 


Frozen goods among others can only be collected from the store.

*Free Shipping on orders over €100 is valid for standard deliveries only and does not include deliveries of live food (insects), and glass items.

 

Standard Delivery Ireland: €0 - €99.99 at €7.99; over €100 free

Nugo Delivery of Glass Items under 30kg is €14.50

Nugo Delivery of Glass Items over 30kg is €39.95


All orders are tracked.
Exchanges: Items can be exchanged once the item is in perfect condition with the valid receipt.
Returns: Items can be returned to us directly in store for a refund once the item is in perfect condition with the valid receipt. Items can be posted back to us with these requirements. We do not cover postage fees.
Returns policy:
Return and Refund Policy
Last updated: July 23rd 2024.


Thank you for shopping at Shauna's Petshop.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions


Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Shauna's Petshop Ltd, 5 Capel Street, Dublin 1 D01TH76.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.


Service refers to the Website.
Website refers to Shauna's Petshop, accessible from www.shaunaspetshop.ie
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 30 days without giving any reason for doing so.
The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: shaunaspetshop@hotmail.com
By phone number: 015327660
By Facebook or Instagram: @shaunaspetshop
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.


Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 30 days
  • The Goods are in the original packaging
  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.


The following Goods cannot be returned:
Any aquatic items that have been in contact with water;
Any items requiring inflation (e.g. Thrive Comfy Collars);
All sale items
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Shauna's Petshop 5 Capel Street Dublin 1, D01TH76
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Our Standard Delivery service is operated by Fastway Couriers. Please ensure to include a valid phone number with your order. If you are not able to be contacted upon delivery, your order will be sent back to us through Fastway and an additional shipping charge will apply for your parcel to be sent out to you again. 


Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: shaunaspetshop@hotmail.com
By phone number: 015327660
By Facebook or Instagram: @shaunaspetshop